JOB ADVERT: HR Assistant

Job #: req638

Organization: World Bank

Sector: Human Resources

Grade: GC

Term Duration: 3 years

Recruitment Type: Local Recruitment

Location: Yaounde, Cameroon

Required Language(s): English, French

Closing Date: 10/23/2018 (MM/DD/YYYY) at 11:59pm UTC

Description

As one of the premier global development organizations, The World Bank Group (WBG) consists of five organizations which share the same goals to align the WBG's activities around our mission a world free of poverty. The first is reducing extreme poverty to 3% by 2030. The second is promoting shared prosperity by fostering income growth of the bottom 40% of the population in every country.

Over the next few years, WBG Human Resources will undergo a significant transformation. It is focused on delivering higher value HR services to drive organizational performance and help make the WBG the employer of choice in development. The WBG HR has four core roles designed to provide leading-edge services to a globally dispersed workforce, while reinforcing line managers' responsibility for people management:

• Global Client Teams, to lead the design of workforce strategies and plans, drive the diversity and inclusion agenda, and support the implementation of HR processes and policies within their client organizations (Bank, IFC and MIGA)
• Global Centers of Expertise (CoEs), to design and support the implementation of improved HR processes, practices, programs and tools, inculcating the Bank Group's diversity and inclusion agenda within their scope of expertise for use across their client organizations. CoEs work with Global Business Partners and client organizations to deliver products which meet the business needs of their client organizations
• Global Shared Services, to provide seamless delivery of HR administrative services and enable self-service to enable direct manager and staff access to HR information, and just-in-time decision and transaction support Corporate HR connects these three roles through strategy, governance and resource management, ensuring alignment. 

The HR Corporate Client Services Team (HRDC1) offers customized and strategic HR partnership, support and solution to the Africa and MNA regions as well Human Development VPU. These HR partnership and services are provided to HQ as well as country-based units. The scope of the position is varied and demanding, encompassing a combination of some traditional HR client support functions as well as direct contributions to the objectives of the team. The job requires ability to multitask working with multiple client groups, a high degree of judgment, initiative and flexibility, problem solving capability, patience, empathy, and teamwork. 

Duties and Accountabilities

Key areas of responsibilities include:

• Respond to routine inquiries from client departments on HR programs and policies, in consultation with relevant HRBP.
• Support HR Business Partners in the delivery of key objectives and work programs including: human capital framework with a focus on annual Performance Reviews, Talent Management, the Strategic Staffing Exercise.
• Monitor recruitment process for vacancies and bring issues to the attention of HR Business Partners for resolution.
• Review job descriptions, participate in shortlisting committees and interview panels as appropriate; draft interview reports and conduct reference checks as needed; provide guidance to hiring managers, if needed.
• Support HR Business Partners through research into policies and practices as well as retrieving historical data.
• Gather and compiles information and prepares standard and ad-hoc HR reports.
• Updates information contained in HR systems and ensures data accuracy (example:
• personnel records, staff moves transfers and promotions, compensation details, etc.).
• Prepare reports, briefs, or presentations to the team and or for guidance to clients
• Handle queries or requests from clients and research solutions and share the relevant information with parties concerned, after consultation with HRBPs
• Support the manager and the team on administrative duties
• Perform ad-hoc duties as assigned by the HRBP,HR  Regional Lead and HR Manager.

Selection Criteria

• High school diploma with 7 years of experience, or equivalent combination of education and experience
• Unquestionable and demonstrated ability to ensure total discretion, confidentiality and strong personal ethics.
• Ability to articulate issues and recommend solutions to aid management in decision-making
• Proficiency in all HR Systems and Microsoft Windows applications, namely Excel, Word and Power Point
• Solid knowledge of core HR areas: compensation benefits; strategic staffing, learning and training; performance management, career development, staffing and recruitment, and case management
• Able to 'roll up sleeves'; has the flexibility to engage in all aspects of HR work, from identification of issues to implementation of solutions
• Strong oral and written communications and presentation skills, ability to translate data for a variety of audiences, and experience with preparing client-ready materials
• Great interpersonal skills
• Strong quality control orientation; attention to detail
• Demonstrated ability to work in a fast paced and dynamic work environment
• Ability to build strong working relationships with counterparts across HRD and the World Bank Group. 

Competencies:

PROFESSIONAL CURIOSITY: Seeks to acquire HR knowledge and skills beyond what is required for current job; seizes the opportunity to learn from new experiences and mistakes.
INTEGRATING INFORMATION: Acquires and shares information from a variety of sources, e.g., other staff, documents, online resources, etc.; identifies connections and relationships to find solutions and offer insight
JUDGMENT: Focuses on concrete information when drawing conclusions makes timely and appropriate decisions within own realm, seeking guidance from others when faced with ambiguity.
CREDIBILITY: Understands and acts on WBG's ethical standards, acting with integrity, discretion and impartiality; proactively addresses problems and issues as they arise.
TRUSTED COMMUNICATOR: Shares information with own team as well as with others; takes care to communicate accurate information appropriate to the situation; asserts own opinions on routine matters, in an open and forthright manner.
COMMITMENT TO MISSION AND VALUES: Incorporates understanding of WBG business, mission and values into day-to-day work.
CONSULTATION: Works with supervisors and colleagues to monitor progress against objectives; draws attention to issues or problems in a timely manner. 
FLEXIBILITY: Takes ambiguity and uncertainty in stride; seeks to clarify ambiguity.
INFLUENCING: Identifies communication, objectives within own work; seeks to influence even without authority, uses verbal and written skills in support of objectives.

HOW TO APPLY

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