CALL FOR APPLICATIONS FOR THE POSITION OF "HOT LINE" OPERATOR

Background and rationale:

In view of the implementation of its youths-targeted activities within the framework of the HIV-AIDS Prevention Project in Central Africa (PPSAC), phase 5, the Cameroon Association for Social Marketing (ACMS) is seeking to recruit a "Hot Line" Operator (M/F).

The PPSAC project, in its 5th phase, has maintained the implementation of activities targeting young people, particularly through 100%Jeune project. Setting up a "hot line" helps to provide a telephone service desk to address youths' concerns in terms of HIV-AIDS prevention, reproductive health, family planning, malaria, and child survival.

Duty station: Yaounde

Type of contract: Fixed-term Contrat

Date of assumption of duty: February 2019

Position level: 7th category, level C of tertiary sector II of the National Collective Agreement on Trade.

Job Description:

Under the supervision of the 100%Jeune Project Manager, the "Hot Line" Operator will have the following main responsibilities:

• Answer incoming calls and emails accurately and concisely;
• Greet the callers and establish a professional but friendly relationship with them;
• Provide advice/responses on reproductive health issues especially those related to STIs/HIV/AIDS and family without prejudice or judgement;
• Refer callers to additional resources when needed(ProFam clinics, PAS/SR Project, health professionals, providers, websites, other phone numbers, etc.);
• Draft reports and provide relevant feedbacks to supervisors within required deadlines;
• Maintain current knowledge of community resources;
• Perform any other task assigned by his/her supervisor.

Qualifications and professional experience required

• Hold at least a BAC(GCE-AL) diploma;
• Have at least 12 (twelve) months of proven and documented experience in the field of radio animation (internship included);
• A graduate diploma in communication or journalism will be an asset.

Additional skills required:

• Have a good command of computer tools and software (Word, PowerPoint, Excel);
• Be able to use editing software(adobe audition, Sound forge, Audacity...);
• Be very skillful in using Facebook;
• Be fluend in spoken and written English and/or French; Bilingualism is an asset;
• Have a good elocution;
• Have a good public relations skills;
• Be honest and demonstrate commitment and ability to work in harmony with people of diverse backgrounds and cultures;
• Have a structured mind and good aptitutdes in oral and written expression;
• Be willing to work under pressure and be self-questioning;

Application file

1. A motivation letter;
2. A detailed curriculum vitae (CV) following the from available for this purpose on the website: http://www.acms-cm.org;
3. A Photocopy of the required diploma;
4. A photocopy the valid identification document;
5. Photocopies of documents justifying the candidate’s experience (Attestation of internship and employment, work certificate and/or any other document relating thereto);

Submission of files:

The complete files should be submitted in an anonymous envelope with the mention: "Application for the position of Hot Line Operator ACMS"

1. At ACMS headquarters in Yaoundé, located at Dragages in the Mballa II neighborhood Tel/Fax: 222 20 92 24
2. At the regional Office in Garoua located in the Marouaré neighborhood behing the Great Mosque de Poumpoumre Tel: 222 27 20 02
3. At the Maroua Liaison office located in Dougoï neighborhood Tel: 655 82 84 84 / 656 20 03 12
4. At the Ngaoundere Liaison Office located in the Administrative neighborhood, Tel: 690 12 46 66 / 693 42 25 57
5. At the Regional Office in Douala located in the Ndogbati neighborhood (Carrefour Agip) next to the Maison du cycle Tel: 333 41 11 12
6. At Regional Office in Bamenda at COW STREET-NKWEN Tel: 333 36 20 79/ 691 60 26 98

Deadline for the admissibility of the files: Thursday, 31st January 2019.

Female and male candidates are strongly encouraged to apply and only shortlisted candidates will be contacted.

ACMS reserves the right to recruit at a lower level or on the basis of a modified job profile