JOB ADVERT: Community Manager Douala (Cameroon)

YooMee Cameroon’s leading broadband wireless operator, is looking for a Community Manager. The candidate will be reporting to the Communication Manager.

General Description:

The Community Manager will manage the day to day operational activities surrounding the development, reporting, and administering of online communities for our social networks – including official website and social media channels of YooMee Cameroun. He will be the eyes and ears, as well as the voice of YooMee in various online communities as well as creating and growing those communities. As a Community Manager, your responsibilities include:

• Ensure that the online communication of YooMee is well  implemented
• Proactively interact with online communities across all platforms
• Promote a user-friendly environment on community forums
• Coordinate community postings to make sure they are appropriate across the organization are other digital channels
•  Contribute to related communication vehicles, Blogs, Forums and webcasts and ensure the integration of community for promotion and awareness building
• Monitors and measures the success of community engagement (i.e. number of power users, number of discussions, etc.), and provides Weekly, and Monthly reports for Communications Manager
• Oversees all technical and system administration aspects of the community. This includes working with the community platform vendor to address, resolve, and communicate any issues related to the features and functionality of the community; providing technical support to members and staff; implementing new community features as necessary
• Stays up to date on new social media tools, best practices and how other organizations and companies are using these communication tools to consume, curate, and share relevant, interesting industry information and content with internal and external communities

Job specification:

• The Community Manager Works with Communications Manager to write and create content of social media, develop and implement community promotion and engagement strategies and tactics.
• The Community Manger works with product Manger and web development teams to help plan and develop community and website features (forums, content systems, etc.) and will help conduct private and public tests to gather community feedback that will help improve final product quality
• The Community Manger Collaborate with internal departments to ensure that community feedback is addressed

Requirement

• Graduate +3 years of experience in marketing/ E-marketing, including 2 years of experience with social media and/or  customer Experience managing online community websites with a strong focus on user retention
• Relevant experience in technical knowledge of online community platforms, systems and software
• Experience of developing and implementing online campaign / creative games
• Strong understanding of popular social networking tools and trends
• Understanding and passion for the filmmaking community, video content and the digital media environment 

Knowledge, Skills and Abilities

• Excellent written and verbal communication skills
• Passion for excellent customer service and ability to clearly message complex ideas to our varied creative community
• Ability to work calmly under pressure, to tight deadlines and within a small dynamic team
• Drive to innovate community practices and bring community management to the next level
• Inspiring.  Your positive attitude, mentorship and leadership skills motivate our team(s) to tackle new challenges and grow their own abilities as you work alongside them.
• Language: fluency in spoken and written French and English

Interested candidates should send their application letter and CV in English with photo to cvcm@yoomee-africa.com