Statement of Work: Part Time Information Technology Assistant

Job title: Part time IT Assistant (PT-ITA)

Job type: Part time – Local Staff

Work hours: 08:30 AM to 12:30 AM from Monday to Friday. 20 hours per week. (This could be re-arranged to have the PT-ITA working three full days in the week instead)

Supervisor: Country Director

Location: Peace Corps main office in Yaounde but will need to travel sometime in country.

Role overview: Assist Post IT Specialist.

The Part-time ITS Assistant is a local position based at the Peace Corps Office in Yaounde, Cameroon but should expect to travel within the country to visit Regional offices. The incumbent will work 20 hours per week under the supervision of the Country Director (CD) with work coordinated by the Information Technology Specialist (IT Specialist) for ensuring the general maintenance of the office IT equipment, providing IT Support and Training to Staff and Volunteers when needed, maintain the office internet and all other duties as assigned by the IT Specialist. Additionally s/he will provide back up in the absence of the ITS. Due to the myriad of duties required, the PT-ITA position requires a high degree of prioritization, organization and attention to detail.

Major Duties and Responsibilities:

1. Staff Training and Support:

Training Staff in Yaounde office, Regional offices and Training Center on software Peace Corps staff use:

• Microsoft Office professional, Internet Explorer, Google Chrome, Lync, Windows 7/8, Support Software
• Peace Corps Applications and Peace Corps Intranet environment - IT Specialist will provide any needed prior training.

2. Hardware Support and Maintenance:

Re-image Computers, provide periodic maintenance on desktops, laptops, printers, Photocopiers and Scanners, Smart Phones, office IP PBX, office IP handset and help staff with their immediate hardware issues. Act as first point for all IT equipment repairs.

3. Internet connections:

Manage Internet connections for PCVs in Yaounde, Pre Service Training Center and regional offices.

4. Peace Corps Volunteers (PCVs) IT support:

Assist the PCVs with personal IT request on their laptops or other IT equipment; otherwise, refer PCVs to reliable external vendors

5. IT Security: Act as IT security assistant and second point of contact.

6. Server Tasks: Be able to complete targeted first level server tasks.

7. IT Specialist Backup: Act as IT Specialist backup during IT Specialist absence.

8. Event Support: Provide IT assistance/support for any event organized by Peace Corps: Conferences, Swearing-in ceremonies

9. Comply with and perform on all other duties assigned by the IT Specialist and/or Country Director

Desired skills and qualifications:

The PT-ITA will be working on windows 7/8 and windows server 2008 environment. Manage Microsoft Exchange Server 2010. He will also need to train and support staff and Peace Corps Volunteers by being physically there or on the phone. He will need to have at least the bellow skills and qualifications:

• Good users support and training skills
• Good customer Service
• Very good knowledge of common applications like Microsoft Office and Adobe suites.
• Good background on computer maintenance and troubleshooting.
• Ability to quickly learn and teach Peace Corps applications and Peace Corps Intranet.
• Ability to manage Active directory environment on Microsoft Windows server 2008
• Ability to manage Microsoft Exchange Server 2010
• Ability to manage backup system software on windows servers
• Ability to manage Microsoft System Center Endpoint Protection.
• Ability to manage Website and social network account
• Knowledge on computer network and telecommunication
• Familiar with Internet setup and troubleshooting.
• Familiar with Smartphone, Tablet setup and troubleshooting

Language:

Fluent in English and in French

Work experience:

• A minimum of 03 years working experience in windows 7/8 and windows server 2008 environment; Exchange 2010. 
• Maintenance – troubleshooting (IT Support and end User training).

Education:

A bachelor degree or “Diplome d’Etudes Universitaires Techniques (DUT)” in Computer Sciences or any related to Information Technology field is desirable or “Higher National Diploma (Brevet de Technician Supérieur - BTS)” is preferable. CISCO and Microsoft certificates will be a plus.

Desired qualities:

To be able to complete his/her assigned tasks, the PT-ITA will be granted a high access level account that will make him/her be able to access confidential files. The position need then to be filled by a professional person who can keep secrets: Someone highly trustable with a high level of responsibility. The PT-ITA needs also to be a good customer service provider, flexible and patient.

CLOSING DATE: May 26, 2015

If interested, please send your application to the following address:

Country Director, Peace Corps B.P 215 Yaoundé

You may also email your application to info@cm.peacecorps.gov

No telephone calls or personal visits. All documents, including your telephone number must be received prior to the closing date. Only candidates selected for an interview will be contacted by telephone.