JOB ADVERT: IT Assistant

Location: Yaounde, Cameroon

The World bank Country Office in Yaoundé, Cameroon seeks to hire an Information Technology(IT) Assistant to fill an entry-level Information and Technology Client Services role. This position is designed as a term learning opportunity to recent students who have graduated from university with Bachelor's degree or higher, in an IT related field, but have limited or no work experience. The IT services team of the World Bank's Africa Region offers this opportunity in order to contribute towards building strong local capacity for IT client support services. The term of the position is expected to be one to two years with no renewal.

Roles and Responsibilities

This is an opportunity for a junior professional to work to the IT services unit of the World Bank Country Office prior to continuing studies or pursuing other employment opportunities. The primary responsibility of the IT Assistant will be to provide IT client services to staff and visiting missions of  the country office. Services will include support for the following IT activities: helpdesk, software configuration, hardware repairs, training, conferencing tools, mobile devices, PCs and inventory management. The role of network administration is limited and there is not expected to be any software development role. This position is assigned to an IT unit providing IT client services to the Africa Region of the World Bank staff. This is a local position based in the country office; no travel is anticipated and works closely with other IT staff and the Administration unit of the country office in areas of procurement, maintenance contracts and other vendor activities.

Selection criteria

The successful candidate should be able to demonstrate the following competencies in addition to having the outlined qualifications: Analytical Thinking, Information Systems knowledge, knowledge of Emerging Technology, Quality Assurance, Compliance with Standards, Client orientation, Drive for Results, Initiative, Electronic Service, Teamwork(Collaboration) and Inclusion, Knowledge, Learning and Communication.

In addition the competencies, the successful candidate should possess a four year university degree, Bachelor's or equivalent, in the study of Information Technology, Computer Science or a related area; strong level of comfort with and Interest in consumer information technologies, devices, services and apps; Expresses thoughts and ideas effectively in oral and written communications in English; Ability to apply problem solving strategies to evaluate and solve problems effectively; and ability to work cooperatively and collaboratively in a virtual team environment.

Applications

To apply, qualified candidates are requested to prepare a customized letter of interest indicating what they have done during their university study and brief professional career in order to be prepared for this sort of job opportunity. The letter of interest and updated CV should be emailed to RecruitAFRIT@worldbank.org.

Applicants should include their primary email address and phone number.